Frequently Asked Questions (FAQ)
Is the Earpeek™ safe for kids?
Is the Earpeek™ safe for kids?
Yes, Earpeek™ comes with soft silicone tips designed for all ages. We still recommend adult supervision when used on children.
How do I see inside the ear?
How do I see inside the ear?
Simply download the free UseeEar app (available on iOS & Android), connect via Wi-Fi, and watch the live HD video feed directly on your phone.
Does it work for both ears?
Does it work for both ears?
Absolutely. The camera auto-adjusts orientation, so you can use it safely in both the left and right ear.
How do I clean the device?
How do I clean the device?
The tips are removable, washable, and reusable. You can also replace them with the included extra silicone covers for hygienic use.
What’s the battery life?
What’s the battery life?
A full charge lasts up to 60 days of normal use. The device charges quickly with the included USB-C cable.
Can multiple people use the same device
Can multiple people use the same device
Yes! It’s designed for family use. Just switch out the silicone covers between users.
Do I need Bluetooth?
Do I need Bluetooth?
No, the Earpeek™ connects via Wi-Fi signal directly to your phone — no internet connection required.
How long does delivery take?
How long does delivery take?
Standard shipping usually takes 7–14 business days, depending on your location. You’ll receive a tracking number once your order ships.
Do you ship worldwide?
Do you ship worldwide?
Yes, we ship to most countries worldwide.
What if I don’t like it?
What if I don’t like it?
No worries! We offer a 30-day money-back guarantee. If you’re not satisfied, just contact us for a hassle-free return.
What if my device arrives damaged or faulty?
What if my device arrives damaged or faulty?
If your product arrives defective, we’ll replace it free of charge or issue a full refund.